Privacy policy
Welcome to Heleo AI (“Heleo,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, and protect information when you use our website, applications, and services (collectively, the “Services”).
Heleo AI is designed for educational and informational purposes only, helping users explore and understand health-related information through visual learning and AI-powered insights.
Information We Collect
1.1 Information You Provide
We may collect information you voluntarily provide, including:
Name and email address
Account or profile information
Uploaded files, documents, or reports used for educational exploration
Messages, questions, or feedback submitted through the platform
You are not required to provide medical records or sensitive health information to use Heleo AI.
1.2 Usage and Technical Information
We may automatically collect limited technical data, such as:
IP address
Browser type and device information
Pages viewed and interactions within the Services
General usage patterns
This information is used to improve performance, reliability, security, and user experience.
How We Use Information
We use collected information to:
Provide and operate the Services
Personalize educational and visual experiences
Generate AI-powered explanations and insights
Improve accuracy, usability, and design
Respond to inquiries and support requests
Communicate service-related updates
Maintain platform security and prevent misuse
We do not use information to provide medical advice, diagnoses, or treatment recommendations.
Educational Use Only
Any information processed by Heleo AI is used solely to generate educational, informational, and visual explanations. Heleo AI does not interpret data for clinical decision-making and does not replace professional medical judgment.
Data Minimization and Purpose Limitation
We aim to collect only the minimum information necessary to deliver the Services. Information is used strictly for the purposes described in this policy and is not repurposed for unrelated activities.
Sharing of Information
We do not sell, rent, or trade personal information.
We may share information only:
With trusted service providers who support platform operations under confidentiality obligations
To comply with legal requirements or lawful requests
To protect the rights, safety, and security of users and the Services
All service providers are required to implement appropriate safeguards.
Data Security
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard data, no system can guarantee absolute security.
Cookies and Similar Technologies
We may use cookies or similar technologies to support functionality, understand usage patterns, and improve user experience. You may control cookies through your browser settings, though some features may be affected.
Your Choices and Rights
You may:
Access, update, or delete your account information
Request deletion of your data, subject to legal and operational requirements
Opt out of non-essential communications
Requests can be made by contacting us directly.
Children’s Privacy
Heleo AI is not intended for individuals under the age of 18. If we become aware that a child has provided personal information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of the Services after updates constitutes acceptance of the revised policy.
Contact Us
For privacy-related questions, contact:
privacy@heleo.ai
TERMS OF SERVICE
Last updated: December 28, 2025
These Terms of Service (“Terms”) govern your access to and use of Heleo AI’s website, applications, and services (the “Services”). By using the Services, you agree to these Terms.
Purpose of the Service
Heleo AI provides educational and informational tools that help users explore and understand health-related information through visual learning and AI-powered explanations.
Heleo AI is not a medical device, healthcare provider, or diagnostic system.
No Medical Advice
Heleo AI does not provide medical advice, diagnoses, treatment recommendations, or clinical decision support. Content generated by the Services is for general educational purposes only.
You agree not to rely on Heleo AI for medical decisions and to consult qualified healthcare professionals for medical concerns.
User Responsibilities
You agree to:
Use the Services lawfully and responsibly
Provide accurate information when creating an account
Maintain the confidentiality of your account credentials
Not misuse, disrupt, reverse engineer, or attempt unauthorized access to the Services
Not represent outputs from Heleo AI as medical or clinical guidance
Accounts and Access
Certain features may require account registration. We reserve the right to suspend or terminate access for violations of these Terms or misuse of the Services.
Intellectual Property
All software, visuals, designs, models, content, and trademarks associated with Heleo AI are owned by Heleo AI or its licensors. You may not copy, distribute, or exploit the Services without written permission.
Enterprise and Developer Use
Enterprise, developer, or API access may be subject to additional agreements, usage limits, or contractual terms.
Privacy
Your use of the Services is governed by our Privacy Policy, which explains how information is collected, used, and protected.
Disclaimers
The Services are provided “as is” and “as available.” We make no warranties regarding accuracy, completeness, availability, or suitability for any specific purpose.
Limitation of Liability
To the maximum extent permitted by law, Heleo AI shall not be liable for indirect, incidental, consequential, or special damages arising from your use of the Services.
Modifications to the Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by applicable laws without regard to conflict of law principles.
Contact
Questions about these Terms may be sent to:
legal@heleo.ai
DISCLAIMER
Heleo AI provides educational and informational content only and does not offer medical advice, diagnosis, or treatment.